Thank You For Your Purchase!
Welcome To Sumo 9!
PLEASE READ THIS PAGE AND BOOKMARK IT!
This will make your life easier...
Write a paragraph here in your own voice explaining the importance of reading the entire thank you page. This is the instruction manual on how to get their new software started. Maybe tell a story about the time you threw away the directions and had a bad time.
The idea in this box is get them to buy into the idea that they have to read this whole page and that it's gonna be a long-ish read.
Step 1: Logging In
I know this sounds silly, but you'd be surprised how many people don't do this... You get ZERO value from Sumo 9 if you don't login to use it.
Here's a step-by-step on how to get logged in:
Open a new browser tab (keep this one open for reference).
Check your email (including spam & promotions folders).
Look for the email that says "Account Created |Sumo 9".
That email will contain your user name and password to log into https://login.sumo9.com
If you do not see it, please send a message to support immediately. It probably means you entered your email wrong during checkout.
Step 2: Passwords
DO NOT lose your password! But we get it, it happens. Here's some password best practices:
Your initial welcome email contains a random password to get you logged in. Save it on a notepad somewhere.
If you reset your password (because you forgot), check your spam! Sometimes it goes there. I know. It's stupid. We don't like it either.
When the system asks to send you a secret login code, select the phone number option. It's 100x more reliable at sending codes via text.
If you can't find anything, please email support. I hope you're noticing a pattern...
Step 3: Initial Account Setup
In this box, write a paragraph explaining that this is the recommended order that they consume the onboarding training. Explain that the Quickstart will get their account to a "Minimum Viable" state (with the provided frameworks) while the other trainings focus on getting the most out of the system if they choose to start building on their own.
Make them acutely aware that they need to do the Quickstart first and that it's a QUICK start
This quick, 5-video series will show you the shortest path to getting your Sumo 9 account active and ready to collect leads. You should be able to complete it in one sitting.
This tutorial will showcase all the messaging capabilities of Sumo 9 and show you how to take full advantage of the platform.
Did you know Sumo 9 has a built-in scheduling platform? This series of videos will show you how to use Sumo 9 for all your scheduling needs.
If you have a customer buying cycle longer than a day, Sumo 9 will help you keep track of your prospects with the pipelines feature. Watch this series of videos to become a wiz in no time.
While Sumo 9 sets you up with a basic website to start, we'll show you the full power of the Sumo 9 website builder in this section of the tutorials. If you can dream it, you can probably build it on Sumo 9 when it comes to websites.
Step 4: Resources Available
Once you're logged into the dashboard, you have access to a nearly unlimited amount of resources dedicated to help you succeed on the Sumo 9 platform.
Here's where to find em... (you might wanna bookmark these too)
Searchable Help Docs: Search through our help docs full of video tutorials & step by step instructions Access Them Here
Sumo 9 User Community: Ask a question in the community and get answers from people just like you. Often, the community is the most creative with solutions. Access It Here.
Self-Serve Billing Portal: If you need to do something simple like change a credit card or modify your subscription, access the self-serve billing portal here.
24/7 Live Chat Support: We have support agents standing by 24/7 to help you via live chat. Access it by clicking the widget at the bottom right of the screen when you're logged in.
Submit A Ticket: Got something unique? Head over to the Help Desk & Submit a ticket.
Email Support: We also do accept emails the old fashioned way. Email [email protected]
A Final Word...
You just dumped a BUTTLOAD of stuff on your customer with this page. Now it's time to remind them that you're here for them and try to calm their nerves because while this page is 100% necessary, it just caused a fair amount of buyer's remorse. The ether is wearing off and they're realizing they have some work to do.
Remind them of the support options and assure them that other people just like them have succeeded on the software. sign off by giving them the support email address one more time.
Privacy | Terms | Software Login | Helpdesk
PO Box 905, Stanthorpe, QLD, Australia 4380
© Sumo 9
2024. All Rights Reserved